Project+Outline


 * Group A**

The directors of an art museum, specializing in 19th and 20th century American painting, would like to institute a new, formal training program for their volunteers. The museum directors are planning to hire a curriculum design company to create this training program. The museum directors would like volunteers trained to perform the following tasks:


 * Leading tours of exhibits
 * Staffing the museum “information station” to answer visitors’ questions
 * Maintaining an Excel database of patron information
 * Calling and e-mailing patrons to raise funds

Based on this information, what would be the most effective way to design curriculum for this program? You and your group members, as “employees” of a curriculum design company, will propose your curriculum design ideas to the museum directors in a PowerPoint presentation.

I. **Introduction** Get the volunteers excited using a video featuring photos of famous works of art Thank the "trainees" for volunteering Pose a question-but how will I help? then mention the task points with animated text and fade out images related to each
 * Leading tours of exhibits
 * Staffing the museum “information station” to answer visitors’ questions
 * Maintaining an Excel database of patron information
 * Calling and e-mailing patrons to raise funds

we prepare/equip you for smooth and successful volunteering- "we want your experience as a volunteer to be an enjoyable experience"

By the end of this training session, you will be able to:
 * II. Goals/Objectives **

1. Identify 19th and 20th century artists and their works (background information) Impressionism-Renoir and Monet Modern Art-Picasso, Warhol and Dahli //‍*note to everyone-I'm just making this up, it can be whatever, but we should keep it// //pretty simple and limited here, do you agree? ‍// 2. Lead a tour of the Impressionist exhibit 3. Lead a tour of the Modern Art exhibit 4. Utilize the museum's FAQ resource to effectively answer visitor questions //*maybe we could pretend this is an online resource and we are just wanting them to look it up if they don't know the answer// 5. Demonstrate friendly customer service using effective listening skills, key words and phrases, rate and tone of speech, and body language when interacting with customers face-to-face and on the phone //*examples of key words: "Good morning, welcome to ABC museum. How may I help you?"// //*examples of body language: smile, not crossing your arms, etc.// 6. Collect, maintain and organize patron data in an Excel database 7. Format and send email from the museum to patrons in order to solicit donations


 * III. Instructional Strategies and Activities **

Learners will apply the knowledge they gained by completing the following assessments: 1. A matching scenario that provides pictures of various art pieces that are then matched to the appropriate century/time period. 2. A simulated or role-playing activity where the learners lead a tour of the exhibits and show examples of proper body language, tone, etc. 3. Learners describe how to access information on the museum online database in order to answer questions at the information station. 4. Learners are given a collection of data that must be inserted into the Excel database correctly. 5. Learners pair into teams to role play the calling of patrons to solicite donations. They will take turns - one acting as the employee and one acting as the patron answering the phone call (or receiving the e-mail). The recipient will discuss how the employee's phone call or e-mail made them feel and what the caller/e-mailer could have done to make the experience better. Then they will switch roles. They will report their improvement suggestions as part of their final assessment.
 * ‍IV. Assessments ‍ **


 * V. Program Evaluation **


 * VI. Conclusion **